Request for Internal Review (Appeal) and Complaint Process

This process is available for anyone wishing to appeal our decision or the process used in answering a request made under one of the following pieces of legislation:

• Data Protection Act 2018 and GDPR (General Data Protection Regulations)
• The Freedom of Information Act 2000 (FOIA)
• The Environmental Information Regulations 2004 (EIR)

This process should only be used for appeals or complaints with information requests and not for any other appeal or complaint.

How to Make an Appeal or Complaint

Appeals and complaints should be made in writing and must include:

• Details of why you are unhappy with our decision or processes used
• What you require us to do about it
• A full contact address

Timeframes

• Submit your appeal or complaint via email to foi@derby.ac.uk within 40 days of receipt of the response
• We will acknowledge receipt within 5 working days to assure you that we have received your submission and are processing your request
• We aim to respond within 20 working days. If it will take longer, we will notify you, of the expected response time within

Alternatively, you can write to us at:

University of Derby
Assurance Services
Legal, Governance & Assurance Services
Kedleston Road
Derby
DE22 1GB

This is a single-stage process. Once a decision has been reached we will notify, you, the requester, including our reasons for this decision.

If you are dissatisfied with the outcome, you can escalate the matter to the Information Commissioner's Officer  (ICO) for an independent review by contacting:

The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF

Need advice?

For more information or advice regarding FOIA  or EIR requests, please contact our FOI team at foi@derby.ac.uk.