University of Derby IT Analyst wins national IT award

A University of Derby IT Analyst has been named IT Service and Support Professional of the Year in the UK IT Awards 2018.

Hari Lodhia, University of Derby Operations & Response Centre Delivery Technician, won the award for providing IT service, support and training, demonstrating outstanding achievement and commitment, and meeting key objectives for quality, customer satisfaction and delivery of agreed service levels.

The UK IT Industry Awards set the benchmark for outstanding performance throughout the UK computing industry: focusing on the contribution of individuals, projects, organisations and technologies that have excelled in the use, development and deployment of IT in the past 12 months.

Hari said: “I feel very humbled and excited to win this award, which could not have been done without the support from my managers, team leaders and colleagues.

“I aim to provide the best possible experience and consistent level of support wherever it is needed across the University, approaching each individual with the same attitude and willingness to help.”

The selection process entails entrants submitting an application, which is then shortlisted. Successful candidates are requested to attend an interview at the Etihad Stadium in Manchester, where the judging panel makes its final decision.

Ianto Jones, IT Operations Manager at the University of Derby, said: “Hari won Service and Support Professional of the Year due to his professionalism and consistent ability to communicate with end-users in a non-technical way, which users can understand in layman’s terms.

“I’ve personally worked with Hari for a number of years and admire his dedication to maintaining staff and student service at a very high level.”

Dale Baker, Operations & Response Centre Delivery Manager, at the University of Derby, added: “Since Hari has been with the University, he has developed himself and the team in building strong relationships within the wider University.

“Hari continues to provide the best IT service while continuing to challenge all aspects to improve the overall service we offer.”