SUPPLIER HELP

Please see our guide on setting up your bank details on Oracle Finance.

Email supplierqueries@derby.ac.uk with the following information on a document with your company's letterhead.

Please note: this document is used as proof of bank details to check your invoice against and needs to be a separate document, we are unable to accept an invoice or an email as proof of bank details. 

Name on bank account:

IBAN number/acc number:

Swift/bic:

Name of bank:

Address of bank:

We will check that your bank is on our list of international bank accounts and then advise you when you are able to update your bank details.

Email supplierqueries@derby.ac.uk with a letterhead from your company and your bank details.

Our Oracle portal links the sort code to the formal bank name.  Check your sort code on the following site to confirm the formal bank name  on https://www.sortcodes.co.uk/sort-code-checker

1. Log in at: https://ehih.fa.em2.oraclecloud.com/homePage/faces/FuseWelcome

• Your User name is your Email address created when you registered your account.
• You should have created your password as part of your initial registration.
• If you do not have your password, then click on “Forgot Password” and you will receive an email with instructions on how to reset your Password. Then click on “Sign In”
• If you do require assistance, please email details of your query to supplierqueries@derby.ac.uk and a member of Procurement will contact you.

You will be guided to the front screen.

2. Press the Orange Icon titled “Supplier Portal”

3. On the left hand side of the screen select “Manage Profile”

4. At the top right of the screen press “Edit”

5. Select “Yes” on the pop up box

6. Select the area you wish to amend from the bar e.g. ‘Contacts’

• Click on the ‘+’ icon

• Fill in first name, last name and email address
• Tick the following two boxes:

‘Administrative contact’.  (If you do not wish them to be able to amend all details do not tick this box.).

‘Create user account’ to create the user.

• Click ‘OK or ‘Create Another’ to add additional administrators

Please ensure that the last three steps are completed or your update will go into pending.

7. Select “Review Changes”

8. Press “Submit” if all details are correct.

9. Press “Done”

1. Log in at: https://ehih.fa.em2.oraclecloud.com/homePage/faces/FuseWelcome

• Your User name is your Email address created when you registered your account.
• You should have created your password as part of your initial registration.
• If you do not have your password, then click on “Forgot Password” and you will receive an email with instructions on how to reset your Password. Then click on “Sign In”
• If you do require assistance, please email details of your query to supplierqueries@derby.ac.uk and a member of Procurement will contact you.

You will be guided to the front screen.

2. Press the Orange Icon titled “Review and Update Your Details”

3. On the left hand side of the screen select “Manage Profile”

4. At the top right of the screen press “Edit”

5. Select “Yes” on the pop up box.

6. Click on the Addresses Tab then on the Address Name, e.g. 03000000000

 7. Update your address details by overtyping the existing information

 Then Select “OK”.   Please ensure that the following steps are completed confirming your changes or your update will go into pending.

8. Select “Review Changes”

9. Press “Submit” if all details are correct.

12. Press “Done”

Please refer to our guide invoicing us.

Please refer to our guide introduction to the supplier portal

Please contact supplierqueries@derby.ac.uk with the email address you would like your remittances to go to.

Please check that you have done the following:

• Have you updated your bank details on the portal? To update your bank details for the first time please refer to our guide to updating your bank details (new suppliers). To update your exisiting account with new bank details please refer to our guide to updating your existing bank details (existing suppliers).
• Have you included a purchase order number on your invoice? If you have not received a purchase order number please go back to your University contact (the person who raised the order with you) as they will be able to provide you with this.
• Have you submitted your invoice, quoting your purchase order number, in a pdf format to invoices@derby.ac.uk?

You should receive a remittance advice once payment has been made to you.  If you believe you should have received a payment and all of the above has been checked and is correct, please contact purchaseledger@derby.ac.uk with a copy of your invoice as a pdf ensuring the purchase order number is quoted on it.

Please refer to our guide Responding to Negotiations (Tenders/Quotes) via Oracle.

Please Note:

Ensure that when you are searching for a tender and if you have not been invited via an email to the tender you will need to change the invitation received to NO before searching further.

Please refer to our user guide Responding to Negotiations (Tenders/Quotes) via Oracle.

If you are a one person business please refer to our guide Supplier registration for individuals.

If you are a buisness please refer to our guide Supplier registration for companies.

Some tips to remember when registering:

Company Details page:

• If you do not have a VAT number/DUNS number please use your company number with an extra ‘0’ at the start to make it a nine digit number e.g. 0012XXXXX or use the last 9 digits of your phone number
• If you have a VAT number please ensure that the format is input as GBXXXXXXXX

Business Classification Page:

• Once you have input the size of your business e.g. less than 10 people, or SME for 11 – 250 people, or Large for over 250 people do not click on any of the boxes to the right as the system then will request you upload the certificates required. If you unsure which classification to use please tick ‘None of the classifications are applicable’ and we will update this on your behalf when we action the checks.

Get in touch with your University Contact (the person who raised the order with you) as they will be able to provide you with your Purchase Order number.  

Please refer to our process guide Viewing Purchase Orders

Log into the portal Oracle Supplier Portal link.  

If this is the first time logging in after you have registered then your username is your email address that you used to register.  You would have received an email confirming that your account has been processed to this email address. To obtain your password please press “Forgotten Password” in order to create a password for your account.

Your email address you used to register is your User name, if you cannot remember this you can send an email to check if the system remembers you.

1. Log in at: https://ehih.fa.em2.oraclecloud.com/homePage/faces/FuseWelcome

2. Click on ‘Forgot Password’

3. Enter your email address, click on ‘Forgot user name’ and ‘submit’

You will receive an email to your email address with a link to resetting your access.

If you do not receive an email contact supplierqueries@derby.ac.uk to check which email address(es) are administrators on your account.

 1. Log in at: https://ehih.fa.em2.oraclecloud.com/homePage/faces/FuseWelcome

2. Click on ‘Forgot Password’

3. Enter your email address, click on ‘Forgot password’ and ‘submit’

You will receive an email to your email address with links to resetting your account.

If you do not receive an email contact supplierqueries@derby.ac.uk to check which email address(es) are administrators on your account.

1. Log in at: https://ehih.fa.em2.oraclecloud.com/homePage/faces/FuseWelcome

2. Click on ‘Forgot Password’

3. Enter your email address, click on ‘Forgot password’ and ‘submit’

You will receive an email to your email address with links to resetting your account.

If you do not receive an email contact supplierqueries@derby.ac.uk to check which email address(es) are administrators on your account.

There may be a pending change request on your account, please check that your update has been confirmed.

1. Log in at: https://ehih.fa.em2.oraclecloud.com/homePage/faces/FuseWelcome

• Your User name is your Email address created when you registered your account.
• You should have created your password as part of your initial registration.
• If you do not have your password, then click on “Forgot Password” and you will receive an email with instructions on how to reset your Password. Then click on “Sign In”
• If you do require assistance, please email details of your query to supplierqueries@derby.ac.uk and a member of Procurement will contact you.

You will be guided to the front screen.

2.  Press the Orange Icon titled “Review and Update Your Details”

3. On the left hand side of the screen select “Manage Profile”

4. At the top right of the screen press “Edit”

5. Select “Review Changes”

6.          Press “Submit” if all details are correct.

7.          Press “Done”

The Oracle portal requires a unique email address for each account as this creates a user account.  A user account cannot be changed or deleted, however this can be made inactive.  If you have previously registered using a particular email address you will not be able to use that email address again.  

To add a new administrator to your account please refer to our guide adding an Administrator to the account