IT services for alumni

Your university account, (UDo, Blackboard Learn, your login, Unimail, library services, etc.) remains for  90 days after your programme is formally completed. This will be 90 days from the date when your award is ratified by the University. This is not the same as the date when your award was confirmed to you by email, or the date of your graduation ceremony, and is unlikely to be the same date as when you finish your programme. Specific information will be sent to you via your Unimail and personal email addresses once this has happened and will confirm the exact date when your account will close.

Due to security and legal reasons your account will be closed at the end of the 90 days. After closure, it is not possible to reopen your University resources, accounts or emails. This includes access to any of your academic work.

If you require access to your academic results and/or transcripts, please contact Student Hub: studenthub@derby.ac.uk, they can help you reset your profile so that you can retrieve these details through the HEAR (Higher Education Achievement Record).

If you are continuing your studies with us, your account will stay open. Please note, there are some occasions where a new/different account will be needed, for example, if you’ve discontinued from a previous course or are awaiting entry requirements.

To make sure you have everything you need, we strongly recommend that you complete the following steps at the end of your course.

It is really important that you transfer any files or emails before your account expires or when you finish a course. We are unable to recover them for you once you have completed. Files include any assignments, projects, videos, audio and image files saved on a university computer. These can be on Blackboard Learn or on your university storage space (U drive and OneDrive).

Your files can be saved on an online storage platform (such as OneDrive, Google Drive, DropBox etc.) linked to a non-University account or a storage device (external hard drive or USB stick). You should forward or transfer any emails you want to keep to a non-university/different email account before your account expires. Remember to update any accounts linked with your Unimail.

Please note that if you are moving on to further study on a new course with us within 90 days, your IT account will not be deactivated, and you will be able to continue using it.

Your current Blackboard Learn will update to your new programme. Please make sure you download any relevant materials that you wish to keep for future reference (submissions, feedback, lecture slides).

If you are studying for 5 years or more, the content is removed after 4 years.