Welcome FAQs

Enrolment is a process to formally register an applicant as a student with the University. There are a number of steps to completing registration as a student, including setting up a university UDo account, completing Online Enrolment, taking part in your University induction and having your Enrolment Confirmed.

When enrolment opens, we'll email your personal email address to invite you to complete online enrolment. Online Enrolment is when you can check your personal details, the programme you are enrolling on and, if applicable, select modules to study in the upcoming year. We will also ask questions at this point to collect information for our internal and external data returns.

Confirmation of enrolment is when you are officially registered as a student at the University, and happens after you have completed online enrolment, engaged with University Induction and completed all relevant requirements. To view all enrolment steps, please view your guide to enrolment and induction. 

If you have any difficulty enrolling, and can't find the answer in these FAQs, you can contact us using our enquiry form.

• If you are a new  student, you first need to create your password to set up your University of Derby account. You will receive an email asking you to set up your account  with the subject line: 'It's time to set up your University of Derby account'
• Shortly after you have created your account, we will invite you to access our student portal. Here you will be able to view important information about enrolment and induction and upload your photo for your student ID card
• It is important you do this as soon as possible and upload a suitable photo to ensure there are no delays in completing your enrolment. After this, we will send you an email inviting you to enrol online
• Once you have completed online enrolment, made any required payments, completed your proof of identity check and if applicable, any visa check, you will officially be registered as a student
• We cannot confirm your enrolment if you do not have a term time address in the UK. Please make sure to enter your UK term time address when you enrol online. If you need to check your address after you've enrolled online, visit the Student Record tile in UDo. 
• Until you are officially registered as a student, you will not have full access to the library or receive any student finance payments

Watch our video on how to enrol

Confirmation of Enrolment - Official Registration

Once you have enrolled online, made any relevant payment and completed the University Induction module online, your enrolment may be confirmed remotely. 

Once your enrolment is confirmed, this officially registers you as a student at the University of Derby. You'll receive an email confirmation within 24 hours of being registered to your personal email address. If you have applied for Student Finance it can then take up to five working days for that payment to reach you. Your personalised timetable will then be visible on UDo up to 48 hours after your confirmation. 

Once registered, you will need to collect your Unicard from the Enrolment hub as the final step in the enrolment process. Before we can provide your Unicard, we will need to check your proof of identity. You can visit us on campus during the Welcome Period to complete these checks and to collect your card. 

If you are an Overseas or EU student, or declare a nationality from outside the UK, you may need to show the relevant original documents when you visit campus for your Right to Study checks before your enrolment can be confirmed. To check if this is required, or which documents you will need to bring: 

Find out more about the Right to Study

You can also visit the Enrolment Hub for support on campus during the Welcome period should you require any support with your online enrolment, making a payment, the Right to Study checks and to have your enrolment confirmed in person. 

Visit the Enrolment Hub for support

The Enrolment Hub will be at the Kedleston Road Campus from Monday 2nd September until Friday 27th September.  Please see our opening times and locations:

• Monday 2nd September to Friday 6th September:  B207 and B225 (B Block Kedleston Road). Monday 10am - 6pm, Tuesday to Friday, 10am to 5pm. 
• Monday 9th September to Friday 27th September: Kedleston Road Library. Monday 10am - 6pm, Tuesday to Friday, 10am to 5pm. 
• We'll also be open Saturday 7th September for Early Arrival Saturday 11am - 2PM and Saturday 14th September for Welcome@Derby 11am - 5pm.

If you're planning to visit Welcome@Derby on Saturday 14th, beat the enrolment queues for early bird enrolment, and come see us on Friday 13th September. We'll be open until 6pm! 

After this time, you can visit your Student Hub for enrolment support.

If you are a new student, you first need to create your password to set up your University of Derby account. You will receive an email towards the start of enrolment with the subject line "It's time to set up your University of Derby account". This is when you generate your University login.

If you're experiencing problems with our account and password creation, please check our account creation guide. You will need to enter your date of birth to verify your identity, so make sure you are entering it in DD/MM/YYYY format. If you believe your date of birth is incorrect on our records, please contact us using our enquiry form to get this updated.

Shortly after you have created your password and account, we will invite you to access UDo- your online portal to the University of Derby. Here you will be able to view important information about enrolment and induction and upload your photo for your student ID card. It is important you do this as soon as possible and upload a suitable photo to ensure there are no delays in completing your enrolment.

We will then send you an email inviting you to enrol online. Once you have completed online enrolment, made any required payments and, if applicable, completed your Right to Study checks, your enrolment will be confirmed after you have engaged with your University Induction.

This officially registers you as a student at the University of Derby, you'll receive an email confirmation within 24 hours of being registered. If you have applied for Student Finance, it will then take up to 5 working days after your confirmation for any payments to reach you. It is important to note that the payments will not reach you any earlier than the start of the term date as provided to you by Student Finance. Student Finance will notify you by text when the payment is on its way to you.

48 hours after your enrolment has been confirmed, your personalised timetable will then be visible on UDo and you will have full access to the library.

If you need to change your password, please view our password reset guide. 

If you experience any technical problems, please contact us using our enquiry form. 

You will receive an email at the start of Enrolment once when you've met all the conditions of your course (known as unconditional firm status,) asking you to set up your account with the subject line: 

'It's time to set up your University of Derby account'.

At the beginning of enrolment, you will be invited to create your password to create your account. Shortly after, you will have access to UDo, your online portal. 

Once you've generated your password and have access to UDo, you will see a 'Photo Upload' tile. The photo you upload will be used on your student ID card (Unicard), on your student record, and to confirm your identity when using university services.

Your photo must:

• be a passport-style photo
• be a close-up of your full head and upper shoulders
• contain no other objects
• be in clear contrast to the background
• not have 'red eye'
• be clear and in focus
• be unaltered by computer software or filters
• be a jpg file
• be less than 1MB in size

In your photo, you must:

• be facing forwards and looking straight at the camera
• have a plain expression or a smile
• have your eyes open and visible, with nothing covering your face or eyes
• not have a head covering (unless it's for religious/medical reasons)
• not have any shadows on your face or behind you
• be on your own - no multi-person photos
• be suitably clothed

Your Student ID Card will be required in various learning environments which, depending on your course, could be in hospitals or schools. Therefore, it should be a professional and suitable means of identification.

Please note, all face coverings will need to be removed for ID card images. This can be uploaded by yourself or should you require assistance in doing so please contact us via our Enquiry Form. 

Example of an accepted Unicard Photo:

This photo shows a student facing the camera at a straight angle with a neutral expression and is in clear contrast to the background. This photo would be accepted. 

 Example of photos that wouldn't be accepted for your Unicard:

Here we can see that the photo contains multiple people. Your photo must only be of yourself for your Unicard, so we could not accept this image. 

Here the student is wearing a hat covering their head. As this isn’t for religious or medical reasons, we could not accept this image. Please ensure all headwear and face coverings are removed unless required for religious/medical reasons.  

If you haven’t received an email asking you to complete online enrolment, please contact us using our enquiry form and we will assist you.

It is vital that the information we hold for you is correct so if you spot any errors in your record during online enrolment that need amending, please contact us using our enquiry form.

When enrolling online, you'll be asked to review your personal details, which include your legal and preferred name. Your legal name must match your identification documents (i.e. passport) and is the name that will be presented on your certificate. Your preferred name is the name you wish to be known as and is what your lecturers and peers see. Your preferred name does not need to be your legal name, and if you wish to change this, please contact us using our enquiry form.

If we need any further evidence from you to support the change (e.g. Marriage Certificate or Deed Poll to support a name change,) we will contact you to let you know.

If you are experiencing problems enrolling from a phone or tablet, we suggest trying from a PC or laptop. Additionally, we do not recommend completing online enrolment from a work computer as firewalls may restrict access to online enrolment.

If you continue to experience problems, we recommend clearing your cookies and cache or trying on a private/ incognito browser. If problems persist, please contact us using our enquiry form and we can assist.

You can also view our video guide on how to enrol online

As a new student, once you have registered you will need to collect your Unicard. Before we can provide your Unicard, we will need to check your proof of identity. You can visit us on campus during the Welcome Period to complete these checks and to collect your card. 

1. Upload your photo. To avoid delays, please follow the guidance on UDo to upload an appropriate passport-style photo for your Unicard. 

2. Collect your Unicard from the Enrolment Hub.

The Enrolment Hub will be at the Kedleston Road Campus from Monday 2 September until Friday 27 September. Please see our opening times and locations:

• Monday 2 September - Friday 6 September: B207 and B225 (B Block Kedleston Road)
  • Monday: 10am - 6pm
  • Tuesday to Friday: 10am - 5pm
• Monday 9 September - Friday 27 September: Kedleston Road Library
  • Monday: 10am - 6pm
  • Tuesday to Friday: 10am - 5pm

We'll also be open:

• • Saturday 7 September for Early Arrival Saturday: 11am - 2pm
  • Saturday 14 September for Welcome@Derby: 11am - 5pm

If you're planning to visit Welcome@Derby on Saturday 14 September, beat the enrolment queues for early bird enrolment, and come see us on Friday 13 September. We'll be open until 6pm!

After this time, you can visit your Student Hub for enrolment support.

3. Proof of ID verification check. Bring your photo ID to the Enrolment Hub to complete the ID verification. Accepted photo ID includes Passport, driving licence, provisional driving licence, national ID card, or Residence Permit. If you cannot provide proof of identity for any reason, please provide two forms of accepted address identification.

The address on this identification needs to match the home or term address registered with the University.  If for any reason your proof of identity name does not match the address registered on your student account, please bring a second form of identification alongside your photo identification. For example, deed poll/ marriage certificate/ birth certificate. 

4. Access your Virtual Unicard. After enrolment, you will have access to a virtual Unicard on UDo.

University staff will complete a proof of identity verification check when you collect your Unicard. Please bring your photo identification when arriving on campus. Failure to complete this will cause delays in receiving your Unicard, being able to start your studies and may delay your student finance. 

Proof of accepted identity identification:

• Current signed passport 
• Current UK or EEA photocard driving licence 
• Current UK photocard provisional driving licence
• National identity card bearing a photograph of the applicant 
• Residence permit issued by the Home Office to EEA nationals on sight of own country passport 
• Photographic registration cards for self-employed individuals in the construction industry –CIS4 
• A birth certificate is acceptable, providing a proof of address is provided as well 

Unfortunately we cannot accept: 

• Mobile phone bills 
• Credit card statements 

If you cannot provide proof of identity for any reason, please provide two forms of accepted address identification. The address on this identification needs to match the home or term address registered with the University. 

If for any reason your proof of identity name does not match the address registered on your student account, please bring a second form of identification alongside your photo identification. For example, deed poll/marriage certificate/ birth certificate.   

If your photo is out of date, please bring a secondary form of identification. This could be confirmation of your home or term-time address.   

Please note that the identification check does not include right to study checks. If you are required to have a right to study check this will be outlined in your Invitation to Enrolment email.

You will receive a personalised timetable, 48 hours after your enrolment is confirmed, once you're officially registered as a student, which you can access via the 'Timetable' tile on UDo. You'll receive an email letting you know that your enrolment has been confirmed.

Before receiving a personalised timetable, you can view a generic programme-level timetable via the 'Timetable Search' tile in UDo.

You can view your timetable on UDo, simply click your 'Timetable' tile. You will receive a personalised timetable, 48 hours after successfully completing enrolment. 

While you’re waiting for your personalised timetable, you will be able to view a generic course timetable via the 'Timetable Search' tile in UDo. 

Once available, you'll find your Programme Induction Schedule in Blackboard. You can access this through the ‘Blackboard Learn’ tile on UDo. In Blackboard, click on ‘Programmes and Organisations’ (if you're using the Blackboard app click on the 'More' tab at the bottom and then ‘Organisation’), click on the name of your course and select 'Programme Information’ and then on ‘Programme Induction Schedule’. Your Programme Induction is usually a week before your teaching begins to provide you with information to help you get started.  

Your personal timetable will be available 48 hours after your enrolment has been confirmed. When your personal timetable is available the specific sessions you are registered to attend will appear on the 'Timetable' tile on UDo. Ahead of your personal timetable for teaching becoming available, you will have access to the 'Timetable search' tile on UDo.

Here you will be able to see an overview of timetable details for all programmes (courses), modules and subject areas across all years of study. This view will include all the modules offered on your programme and all the tutorial/seminar groups. Once you have your personal timetable (after your enrolment has been fully confirmed) this will clarify the group sessions you should be attending to register your attendance. 'Timetable search' can be used to understand what your timetable will look like and when you are expected to start your studies.   

Any questions please visit the StudentHub@Derby

Student Finance will send you a letter telling you how much finance you will get. Your Student Finance Online Account will display the earliest date a payment can be made.  Once your enrolment has been confirmed, it will then take up to 5 working days after your confirmation for any payments to reach you.

It is important to note that the payments will not reach you any earlier than the start of the term date as provided by Student Finance. Student Finance will notify you by text when the payment is on its way to you. Your payment will only be made once the University has informed Student Finance you have registered. We can only do this if you provide your Student Support Number during enrolment.

Your Student Support Number (SSN) is a 13-digit reference number assigned to you by Student Finance England (SFE), and is used for communication between SFE and us. You can find your SSN at the top of your university or college payment advice document issued by Student Finance. 

If you don’t have a copy of the document, you can log in to your Student Finance England account and navigate to the 'Letters & emails' section at the top of the screen. Here, you can find all communications that SFE have sent you. If you didn't provide this during online enrolment, please send this over to us using our enquiry form. 

If are eligible to proceed, we will email you an invitation to enrol on your Unimail from the end of August. At which point you'll be able to check your personal details again and select the modules you will study in the upcoming academic year. 

Once you have completed online enrolment, made any required payments and, if applicable, completed your Right to Study checks, your enrolment will be confirmed remotely. If you need support please contact your College Registry Operations. Once your enrolment is confirmed you will receive an email to your personal email address.

Once your enrolment has been confirmed, you can access your personalised timetable by logging into the UDo 'Timetable' tile.

As a returning student, full access to your module and course resources will be available once you have completed online enrolment. 

Please view the below information on whether a payment is required before your enrolment can be confirmed. 

Please note, the payment amount required for enrolment will not reflect your upcoming payment calendar. Your payment calendar may not indicate a payment is due during enrolment, but depending on your course level, residency and funding arrangements, a payment might be an enrolment requirement. 

If you are self-funding

• If you are a self-funding full-time Undergraduate home student, you do not need to make a payment before enrolling.
• If you are a self-funding part-time Undergraduate home student, you will need to pay 25% of any Autumn or through modules before your enrolment can be confirmed.
• If you are a self-funding Postgraduate Taught home student, you will need to pay 25% of any Autumn or through modules before your enrolment can be confirmed.
• If you are a returning International or EU Undergraduate or Postgraduate Taught student, you will need to make an advance payment of £3000 before your enrolment can be confirmed. Discounts are available for International or EU students if you wish to pay for the full course in advance of enrolment.
• If you are a self-funding Postgraduate Research student, you will need to make an advance payment before enrolment can be confirmed, students must pay between 25% and 100% of the fees at the first enrolment depending on when they join the University. Further information can be found on the Research Funding Page.

If you are being sponsored by your employer or another organisation

If you are being sponsored by an organisation or employer, evidence needs to be submitted to sponsors@derby.ac.uk in advance of enrolment. Your enrolment cannot be confirmed prior to you providing a sponsor letter from the template shown, so please ensure your sponsor provides this. 

If you are being funded by Student Finance 

If you are being funded by Student Finance, you do not need to make a payment at enrolment. However, if you are enrolling for the first time, please ensure you provide your Student Support Number (SSN) during online enrolment or a Notification of Entitlement Letter from Student Finance in advance of enrolment.

If you are not able to provide this, you may need to make a payment as a self-funding student before enrolment can be confirmed. You will however need to provide your Student Support Number – you will be asked to provide this during your online enrolment. If you have applied for finance and are still awaiting a decision, please contact us using our enquiry form as we may still be able to enrol you without payment. However, please be aware that, if you are not eligible, you will be liable for tuition fees. 

Further details about making a payment

You can check when your fees are due and how much they are through the 'Money' tile on UDo - Select 'Make a payment or set up a recurring card payment' and then log into 'Student Account Summary'. From there you can make a payment online or set up a recurring payment. 

Find out more about undergraduate fees and finance Find out more about postgraduate fees and finance

It is vital that the information we hold for you is correct, so if you spot any errors in your record during online enrolment that need amending, please contact us using our enquiry form. 

When enrolling online, you'll be asked to review your personal details, which include your legal and preferred name. Your legal name must match your identification documents (i.e. passport) and is the name that will be presented on your certificate. Your preferred name is the name you wish to be known as and is what your lecturers and peers see. Your preferred name does not need to be your legal name, and if you wish to change this, please contact us using our enquiry form. 

If we need any further evidence from you to support the change (e.g. Marriage Certificate or Deed Poll to support a name change) we will contact you to let you know. 

If you are experiencing problems enrolling from a phone or tablet, we suggest trying from a PC or laptop. Additionally, we do not recommend completing online enrolment from a work computer as firewalls may restrict access to online enrolment.

If you continue to experience problems, we recommend clearing your cookies and cache or trying on a private browser. If problems persist, please contact us using our enquiry form and we can assist.

Student Finance will send you a letter telling you how much finance you will get. Your Student Finance Online Account will display the earliest date a payment can be made. Once your enrolment has been confirmed, it will then take up to 5 working days after your confirmation for any payments to reach you.

It is important to note that the payments will not reach you any earlier than the start of the term date as provided by Student Finance. Student Finance will notify you by text when the payment is on its way to you.

For more information visit Student Finance England's ‘How to’ guide.

Your University Induction is located in Blackboard, you can access this via the ‘Blackboard Learn’ tile on UDo. In Blackboard, click on ‘Modules’ in the left-hand menu and then click on ‘University Induction’. The Blackboard Learn tile on UDo will host your University Induction and provide you with access to your learning and course information and resources. Your University Induction can be accessed before your course starts.

Once available, you'll find your Programme Induction Schedule in Blackboard. You can access this through the ‘Blackboard Learn’ tile on UDo. In Blackboard, click on ‘Programmes and Organisations’ (if you're using the Blackboard app click on the 'More' tab at the bottom and then ‘Organisation’), click on the name of your course and select 'Programme Information’ and then on ‘Programme Induction Schedule’. 

If you have any questions about your Programme Induction, please contact your Programme Leader or the Student Hub. 

It is really important that you attend your Programme Induction, but if you cannot make it please contact your course leader in advance. 

Search for your course leader

• Once you have completed online enrolment, made any required payments, completed your proof of identity check and if applicable, any visa check, you will officially be registered as a student
• We cannot confirm your enrolment if you do not have a term time address in the UK.If you need to check your address after you've enrolled online, visit the Student Record tile in UDo. 

Confirmation of Enrolment - Official Registration

Once you have enrolled online, made any relevant payment and completed the University Induction module online, your enrolment may be confirmed remotely. 

Once your enrolment is confirmed, this officially registers you as a student at the University of Derby. You'll receive an email confirmation within 24 hours of being registered to your personal email address. If you have applied for Student Finance, it can take up to five working days for that payment to reach you. Your personalised timetable will then be visible on UDo up to 48 hours after your confirmation.

Once registered, you will need to collect your Unicard from the Enrolment hub as the final step in the enrolment process. Before we can provide your Unicard, we will need to check your proof of identity. You can visit us on campus during the Welcome Period to complete these checks and to collect your card. 

If you are an Overseas or EU student, or declare a nationality from outside the UK, you may need to show the relevant original documents when you visit campus for your Right to Study checks before your enrolment can be confirmed. To check if this is required, or which documents you will need to bring, see more information about the Right to Study Checks here.

Once available, you'll find your Programme Induction Schedule in Blackboard. You can access this through the ‘Blackboard Learn’ tile on UDo. In Blackboard, click on ‘Programmes and Organisations’ (if you're using the Blackboard app click on the 'More' tab at the bottom and then ‘Organisation’), click on the name of your course and select 'Programme Information’ and then on ‘Programme Induction Schedule’. Your Programme Induction is usually a week before your teaching begins to provide you with information to help you get started.

Your personal timetable will be available 48 hours after your enrolment has been confirmed. When your personal timetable is available the specific sessions you are registered to attend will appear on the 'Timetable' tile on UDo. Ahead of your personal timetable for teaching becoming available, you will have access to the 'Timetable search' tile on UDo. Here you will be able see an overview of timetable details for all programmes (courses), modules and subject areas across all years of study.

This view will include all the modules offered on your programme and all the tutorial/seminar groups. Once you have your personal timetable (after your enrolment has been fully confirmed) this will clarify the group sessions you should be attending to register your attendance. 'Timetable search' can be used to understand what your timetable will look like and when you are expected to start your studies.   

Any questions please visit the StudentHub@Derby .

If you have been diagnosed with a long-term health or mental health condition, disability or specific learning difference (SpLD), such as dyslexia or ADHD, and would like an appointment with our specialist advisors to discuss suitable and appropriate support for your studies, you can set this up by getting in touch with us.

You will need medical evidence of your condition(s) or proof of diagnosis, such as a letter from your doctor or other medical professional which states the length of time you’ve had your diagnosis and how this impacts your day-to-day life.

From here, our specialist Advisors can arrange an appropriate appointment to discuss ongoing support and advise you about possible funding available.

You can call the team on +44 (0) 1332 593000. They are available from 9am to 5pm, Monday to Friday.

If your circumstances have changed more recently and you feel you need a review of your support, then please contact specialist Advisors or visit the StudentHub@Derby who can advise you. A change in circumstances could be:

• You’ve changed courses
• Your mode of study has changed i.e. from full-time to part-time
• Your condition/diagnosis/medication or other factors have changed in some way
• Your lifestyle has changed or had to be adapted

If you need to get in touch with us you can email our Student Services at wellbeingcentre@derby.ac.uk or complete our online form if you’ve enrolled

You can call the team on +44 (0) 1332 593000. They are available from 9am to 5pm, Monday to Friday.

We define a carer, as someone who looks after a relative, friend or disabled person who needs support to live at home. Our specialist Advisors understand the impact this can have on your university life and can offer guidance and advice on how to balance your personal and academic responsibilities.

Please visit the StudentHub@Derby, email studentservices@derby.ac.uk or complete our online form if you’re enrolled.

You can call the team on +44 (0) 1332 593000. They are available from 9am to 5pm, Monday to Friday.

If you're enrolled, you can find out more about support for student carers on UDo.

Our specialist Advisors can offer pregnancy support and maternity care to help you continue with your studies if you wish to. Reasonable adjustments will be made and our advisors can offer guidance and advice on how to balance your personal and academic responsibilities.

You can find out more about pregnancy and maternity care on UDo.

Alternatively, you can visit the Student Hub or call +44 (0)1332 591066 if you wish to take a break from study or look at options relating to your academic journey.

Many things happen across the University throughout the year, so each year we produce a calendar that shows the main University teaching weeks and events. There may be variations dependent on your course, so please check this with your course team. In addition, your lecturers may schedule events that are outside of the teaching weeks which they will let you know about.

View our academic calendar

Please note, the payment amount required for enrolment may not reflect your upcoming payment calendar and due dates. Your payment calendar may not indicate a payment is due during enrolment, but depending on your course level, residency and funding arrangements, a payment might be an enrolment requirement. 

If you are self-funding

• If you are a self-funding full-time Undergraduate home student, you do not need to make a payment before enrolling.
• If you are a self-funding part-time Undergraduate home student, you will need to pay 25% of any Autumn or through modules before your enrolment can be confirmed.
• If you are a self-funding Postgraduate Taught home student, you will need to pay 25% of any Autumn or through modules before your enrolment can be confirmed.
• If you are a new International or EU Undergraduate or Postgraduate Taught student, you will need to make an advance payment of £8000 before your enrolment can be confirmed. Discounts are available for International or EU students if you wish to pay for the full course in advance of enrolment.
• If you are a self-funding Postgraduate Research student, you will need to make an advance payment before enrolment can be confirmed, students must pay between 25% and 100% of the fees at the first enrolment depending on when they join the University. Further information can be found on the Research Funding Page.

If you are being sponsored by your employer or another organisation

If you are being sponsored by an organisation or employer, evidence needs to be submitted to sponsors@derby.ac.uk in advance of enrolment. Your enrolment cannot be confirmed prior to you providing a sponsor letter from the template shown, so please ensure your sponsor provides this. 

If you are being funded by Student Finance

If you are being funded by Student Finance, you do not need to make a payment at enrolment. However, if you are enrolling for the first time, please ensure you provide your Student Support Number (SSN) during online enrolment or a Notification of Entitlement Letter from Student Finance in advance of enrolment.

If you are not able to provide this, you may need to make a payment as a self-funding student before enrolment can be confirmed. You will however need to provide your Student Support Number – you will be asked to provide this during your online enrolment. If you have applied for finance and are still awaiting a decision, please contact us using our enquiry form as we may still be able to enrol you without payment. However, please be aware that, if you are not eligible, you will be liable for tuition fees.

Further details about making a payment

You can check when your fees are due and how much they are through the 'Money' tile on UDo - Select 'Make a payment or set up a recurring card payment' and then log into 'Student Account Summary'. From there you can make a payment online or set up a recurring payment. 

Find out more about undergraduate fees and finance Find out more about postgraduate fees and finance

You can check when your fees are due and how much they are on the 'Money' tile in UDo. Select 'Make a payment or set up a recurring card payment' and then log in to 'Student Account Summary'. From there, you can make a payment online or set up a recurring payment.

Please note, the payment amount required for enrolment may not reflect your upcoming payment calendar and due dates. Your payment calendar may not indicate a payment is due during enrolment, but depending on your course level, residency and funding arrangements, a payment might be an enrolment requirement. 

Find out more about making payments

We do not usually invoice for fees unless a company is paying on your behalf. However, if you require further documentation or assistance please, contact us using our enquiry form and a member of our Finance team will be able to assist.

If your employer is paying your fees, you will have to submit a sponsorship letter for them to be charged, and you must do this before your enrolment can be confirmed. The sponsorship letter will need to be sent to sponsors@derby.ac.uk. This will need to be on headed paper containing their contact details, including address and email address, and be signed by an appropriate signatory. Please ask them to quote your name and student number and the amount that they will pay.

Student Finance will send you a letter telling you how much finance you will get. Your Student Finance Online Account will display the earliest date a payment can be made.  Once your enrolment has been confirmed, it will then take up to 5 working days after your confirmation for any payments to reach you.

It is important to note that the payments will not reach you any earlier than the start of the term date as provided by Student Finance. Student Finance will notify you by text when the payment is on its way to you. Your payment will only be made once the University has informed Student Finance you have registered. We can only do this if you provide your Student Support Number during enrolment.

Your Student Support Number (SSN) is a 13-digit reference number assigned to you by Student Finance England (SFE), and is used for communication between SFE and us. You can find your SSN at the top of your university or college payment advice document issued by Student Finance. If you don’t have a copy of the document, you can log in to your Student Finance England account and navigate to the 'Letters & emails' section at the top of the screen. Here, you can find all communications that SFE have sent you. If you didn't provide this during online enrolment, please send this over to us in using our enquiry form. 

Yes, although the University already offers a payment plan, we would be happy to offer an alternative to match your payments from Student Finance. Please send a copy of your Masters Loan payment schedule to salesledger@derby.ac.uk and we will be in touch to offer more suitable instalments.

If you have completed an undergraduate course with us and are eligible for our alumni discount, please contact us using our enquiry form. 

Find out more about our alumni discount

The safety and wellbeing of all our people is very important to us and we work hard to ensure a safe, secure, and pleasant environment for our students, staff and visitors.

Security

Our professional Security team operate across all our sites and are contactable 24/7. The services they provide include:

• High visibility mobile and foot patrolling of all sites thereby deterring crime and providing a reassuring presence
• Pro-active crime prevention activities including offering campaigns and crime prevention surveys
• Advice on security related matters

Student accommodation

Most first-year students choose to live in halls of residence - they’re safe, close to our campuses, and good value. They're a great place to make friends and settle into independent living more easily.

Halls of residence provide a safe environment for students to adjust to living away from home. All our halls have CCTV, intercom entry systems and secure bike sheds. Staff are always on-site, and there's a 24-hour emergency contact number for you to ring if you need help.

Student life

We’re committed to providing a learning environment that is inclusive and safe. We all have a role to help keep each other safe and to treat all community members with respect and dignity. Wherever you live, we encourage you to be a good neighbour.

On joining the University, you must agree to follow our Code of Conduct and Student Charter, and there are many other academic regulations and policies to ensure that you have a successful, supportive and safe journey with us.

One of the most exciting things about university is meeting lots of new people and building relationships with those who may have differing views, values, cultures, and beliefs.

To help with this, we have two modules hosted within your University Induction on Blackboard which we ask all students to complete. These cover the topics of consent and harassment. They are aimed at equipping you with the information you need to protect yourself and others. Our Vice-Chancellor has also written an open letter on the subject.

SafeZone 

To help keep you safe we have a free SafeZone app for your smartphone.

Using SafeZone means you can call for help and assistance when you need it at the touch of a button. It gives you fast access to security whenever and wherever you are on campus. SafeZone also allows you to easily check in and share your location on campus if you choose to - for example if you are working late or at night. 

If you need medical assistance or help, you can immediately contact the security team through the app. We can also use the app to contact you in the unlikely situation that there is an incident on campus that requires building closures or evacuation such as a fire. 

Download SafeZone: https://safezoneapp.com/

TalkCampus

Support in your pocket with TalkCampus. 

The TalkCampus app provides free and instant support for your mental health and wellbeing anytime of the day, anywhere in the world. The app allows you to be anonymous while accessing support from peers across the globe in a safe, effective and encouraging environment.  

Download TalkCampus: https://www.talkcampus.io/ 

Diversity and inclusion

Our university celebrates diversity and recognises the significance and impact of inclusion within an organisation. All our people work hard to support each other and enable everyone to thrive. Find out more about inclusion at Derby. 

To reduce our carbon footprint, we encourage you to walk or cycle if you can. We have bicycle parking at each of our sites. 

Parking is extremely limited and restrictions are in place.   

For our Chesterfield students, we have reduced payment student parking available if needed. If you’re a blue badge holder please email staff at Chesterfield who will be able to help. 

For our Derby students, we have a free Unibus service, using cleaner ‘Euro 6’ vehicles. This allows you to travel between the city, our halls, and each of our sites. However, we know that sometimes only a car journey is possible and so there are permit options available.   

If you're a blue badge holder you can apply for a free student parking permit for our Kedleston Road site. 

The DerbyGO app provides information and access to travel options available to you. It includes your free Unibus service, and walking and cycling routes.  

Travel and transport information, including location information, for our Derby sites. 

Please check your programme induction schedule and timetable to find out which site to attend. There will be some letters before the room numbers:

• MS - Markeaton Street   
• BM - Britannia Mill   
• KR - Kedleston Road
  • Rooms are identified to which location they are in for example T201 (T Block)
  • We have North/South/East/West/B Block/ Kirtley and the Sports Centre
  • OL1/OL2/Heap – are listed on their own
• FG - One Friar Gate Square   
• MA - Chandos Pole   
• ST - Chesterfield  
• DT - Derby Theatre 

All our Derby sites are within walking distance and connected by our Unibus.  

If you’re not sure, message us on social media – @DerbyUnistudent – and we’ll be able to help you.  

You may need to visit the Enrolment Hub to have your enrolment confirmed. 

New Students

Once you have enrolled online, made any relevant payment and completed the University Induction module online, your enrolment may be confirmed remotely. We cannot confirm your enrolment without a term time address in the UK, so please provide one during online enrolment. If you need to change this or edit it after online enrolment, you can do this on UDo by selecting the Student Record Tile.

If you are an Overseas or EU student, or declare a nationality from outside the UK, you will need to show the relevant original documents when you visit campus for your Right to Study checks before your enrolment can be confirmed. To check if this is required, or which documents you will need to bring, visit our International Enrolment page.

Once your enrolment is confirmed, this officially registers you as a student at the University of Derby. You'll receive an email confirmation within 24 hours of being registered to your personal email address. 

You can also visit the Enrolment Hub for support on campus during the Welcome period should you require any support with your online enrolment, making a payment, the Right to Study checks and to have your enrolment confirmed in person. 

Returning Students

Once you have enrolled online, made any relevant payments and if applicable completed the Right to Study checks remotely, your enrolment will be confirmed remotely. We cannot confirm your enrolment without a term time address in the UK, so please provide one during online enrolment. If you need to change this or edit it after online enrolment, you can do this on UDo by selecting the Student Record Tile. 

If you are an Overseas or EU student, or declare a nationality from outside the UK, you may need to show the relevant original documents when you visit campus for your Right to Study checks before your enrolment can be confirmed. Some checks can be done remotely, to check if this is required, or which documents you will need to bring view our guidance here. 

Enrolment Hub and Support

If at any point you're experiencing problems, you can get in touch through our enquiry form.

The Enrolment Hub will be at the Kedleston Road Campus from Monday 2 September until Friday 27 September. Please see our opening times and locations:

• Monday 2 September - Friday 6 September: B207 and B225 (B Block Kedleston Road)
  • Monday: 10am - 6pm
  • Tuesday to Friday: 10am - 5pm
• Monday 9 September - Friday 27 September: Kedleston Road Library
  • Monday: 10am - 6pm
  • Tuesday to Friday: 10am - 5pm

We'll also be open:

• Saturday 7 September for Early Arrival Saturday: 11am - 2pm
• Saturday 14 September for Welcome@Derby: 11am - 5pm

If you're planning to visit Welcome@Derby on Saturday 14 September, beat the enrolment queues for early bird enrolment, and come see us on Friday 13 September. We'll be open until 6pm that Friday.

After this time, you can visit your Student Hub for enrolment support.

Within UDo there’s a tile called ‘Documents’. From the month following your enrolment, this should have any evidence you need. If you can’t find what you need the StudentHub@Derby will be able to help. 

If you’re interested in earning extra money while studying by getting a part-time or temporary job, you can contact the Student Employment Agency (SEA). They have a whole host of vacancies, part-time and casual, in the local area.

Find out more about the SEA 

As a University of Derby student, you can access:

• Free Wi-Fi on campus with Eduroam
• Free Microsoft 365
• Specialist software you may need for your studies
• Free Trend Micro Maximum Security antivirus for up to three personal devices
• 1TB of FREE, secure, online storage with OneDrive

Find out more about getting connected

When you’re onsite, you have access to free, secure and fast Wi-Fi. It’s called Eduroam (short for 'education roaming'). You can use it in all campus buildings.

Eduroam was developed for international research and the education community, so it gives you worldwide roaming at other organisations too.

Log in with your uni details: [student number]@unimail.derby.ac.uk (e.g. 00123456@unimail.derby.ac.uk) and your usual uni password.

We have Wi-Fi support with specific instructions for your device.

If you changed your uni password, remember to update Eduroam and stay connected.

The law says you need to be covered by a TV Licence to: 

• watch or record programmes as they’re being shown on TV, on any channel 
• watch or stream programmes live on an online TV service (such as ITV Hub, All 4, YouTube, Amazon Prime Video, Now TV, Sky Go, etc.) 
• download or watch any BBC programmes on BBC iPlayer

This applies to any device you use, including a TV, desktop computer, laptop, mobile phone, tablet, games console, digital box or DVD/VHS recorder. 

Watch this video that explains when you do and don't need a TV Licence

Don’t worry, we understand that it’s hard to not get distracted at home. That’s why we have a range of study spaces for you across our sites to suit different study preferences. 

There are libraries at our Kedleston Road site in Derby, in Buxton and Leek. Wherever you’re based, you are welcome to use any library. We also deliver books to our Britannia Mill, One Friar Gate Square and Chesterfield sites so that when you reserve a book, you can request that you collect it from these sites to make it easy for you to access library materials.

There are plenty of ways to make friends at university. We offer a wide range of sports clubs and societies where you will join with a bunch of other people who don’t know each other.  Don’t forget to book onto our Global Gathering event in February as an opportunity to meet new students. 

From social sport sessions to campus sports leagues, gym memberships or our free rewards app, Derby Moves, there are lots of ways you can get involved and Get Active.

No, you’re automatically a member from the moment you register as a student.

Whatever you’re passionate about, you’ll find it at Derby. There are over 150 sports clubs and societies on offer at our University – all run by students and supported by the Union of Students. If you don't see the society you'd like to join, find at least five people and talk to the Union of Students about starting a new one! 

See how you can get involved

Your four Officer Trustees have been elected by fellow students to lead the Union of Students. They represent all students and move the Union forward in the direction you want them to. They work full-time and are paid employees of the Union of Students to ensure they're always there when you need them.

Find out more about this year's Officer Trustees

The TOTUM card (previously called NUS Extra) is the number one student discount card. You can purchase a card online.

Buy your TOTUM card